Who we are
Our website address is: https://carmenkirstein.co.nz.
It also sets out your rights in relation to accessing the personal information we collect and hold about you.
Personal information we collect
The personal information that Carmen Kirstein collects may include, but is not limited to:
- your name and email address
- home address, billing address and phone numbers
- date of Birth
- the name of the domain from which you access the internet
- the date and time you access our site
- any other information you supply to us.
We will collect personal information from you by lawful and fair means and not in and unreasonably intrusive way.
Carmen Kirstein collects personal information for the purposes of conducting normal business services. The personal information we collect from you will include information you give us when you:
- Join Carmen Kirstein Club
- Request a return or exchange
- Process online purchases and payments
- Create an account to process an online purchase or payment
- Request a repair or replacement
- Provide alteration instructions
- Enter a competition
- Contact us via customer service (incl. social media channels)
When you visit our Website, we may place cookies on your browser to enhance and manage our website and improve our business and the services we provide to you.
Cookies can be managed by accessing the individual settings in your browser.
By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies may be used by us to collect the following information:
- your computer’s operating system;
- your computer’s browser type and capabilities;
- your computer’s Internet Protocol (IP) address and geolocation;
- web pages visited, including how you were referred to each web page; and
- web page usage statistics, including the time spent on each web page.
Using and Disclosing Your Personal Information
We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.
Where we make such disclosures, we require these organisations to comply with the National Privacy Principles.
From time to time Carmen Kirstein may publish information on our website, mobile site or via social media about certain Carmen Kirstein customers or members. This information will be limited to the customer or member’s first name and/or last name, city and/or state of residence and members will be notified of this use prior to publishing.
Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.
If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
We will generally only use personal information for marketing if you have given express or implied consent.
When signing up with any of Carmen Kirstein’s membership platforms, you consent to Carmen Kirstein using your personal information, such as your email address, for direct marketing purposes. This includes sending you correspondence such as newsletters, product information, competitions and promotions, by email, SMS, social media or post. You may opt out of receiving these direct marketing communications, and any variation to your communication preferences, at any time
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
Carmen Kirsteins Online uses Secure Socket Layer (SSL) technology, to help ensure that your shopping experience is safe, simple and secure. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of your internet browser you will see it begin with ‘https:’ instead of the normal ‘http:’ – this means that you are in secure mode and environment.
Access to Your Personal Information and Complaints Procedure
Deleted membership data may be stored for up to 12 months from the date of unsubscribing.
To make a complaint about a breach, you may contact us. We will endeavor to respond to your complaint within a reasonable time after it is received.
We reserve the right to change this policy at any time and if any changes do occur.
For any questions or concerns please contact us via email